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Frequently Asked Questions


General Pre-Sales

  1. Who is qualified to buy software through your Web site?
  2. Is this software a legal, licensed copy?
  3. What is the difference between the products offered on this Web site and the commercial versions of these products?
  4. How and when do I send in my academic verification?
  5. How will I know my academic document was accepted?
  6. How will I know the status of my order?
  7. How many times can I install my software?
  8. What does a software subscription mean?
  9. Are manuals included with the software?
  10. Why do I need to sign a special agreement form for some products?
  11. Can I still use the software that I have purchased after I am no longer a student?
 

Store Policies

  1. What are your hours of operation?
  2. What are your policies with regards to returns?
  3. Do I need to send my academic verification every time I place an order?
  4. Do you have a Low Price Guarantee?
 

Product Specific

  1. How do I get my Adobe free upgrade products that I qualified for?
  2. How many computers can I install my Adobe software on?
  3. What are the academic requirements to purchase Adobe software?
  4. What if I lost/broke my Adobe software cd and I need to reinstall the software?
  5. What if I purchased the Adobe product in the wrong platform or I purchased a new computer in a different platform after my software was purchased?
  6. Who do I contact for Adobe installation tech support?
  7. Who do I contact for Avid Technical Support?
  8. How do I contact Microsoft for Technical Support?
 

What if I purchased the Adobe product in the wrong platform or I purchased a new computer in a different platform after my software was purchased?

Unopened product can be returned to Journey for exchange of platform. For Adobe box product Adobe offers a platform exxhange program for a nominal cost. Contact Adobe Customer Service 800 833 6687 to request a platform exchange

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