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Frequently Asked Questions


General Pre-Sales

  1. Who is qualified to buy software through your Web site?
  2. Is this software a legal, licensed copy?
  3. What is the difference between the products offered on this Web site and the commercial versions of these products?
  4. How and when do I send in my academic verification?
  5. How will I know my academic document was accepted?
  6. How will I know the status of my order?
  7. How many times can I install my software?
  8. What does a software subscription mean?
  9. Are manuals included with the software?
  10. Why do I need to sign a special agreement form for some products?
  11. Can I still use the software that I have purchased after I am no longer a student?
 

Store Policies

  1. What are your hours of operation?
  2. What are your policies with regards to returns?
  3. Do I need to send my academic verification every time I place an order?
  4. Do you have a Low Price Guarantee?
 

Product Specific

  1. How do I get my Adobe free upgrade products that I qualified for?
  2. How many computers can I install my Adobe software on?
  3. What are the academic requirements to purchase Adobe software?
  4. What if I lost/broke my Adobe software cd and I need to reinstall the software?
  5. What if I purchased the Adobe product in the wrong platform or I purchased a new computer in a different platform after my software was purchased?
  6. Who do I contact for Adobe installation tech support?
  7. Who do I contact for Avid Technical Support?
 

What if I lost/broke my Adobe software cd and I need to reinstall the software?

If you purchased Software assurance on your Journey order for the product at the time of purchase just contact Journey Customer Service for your one time media replacement.

If Software Assurance was not purchased through Journey, Adobe offers media replacement program on the current and 1 version back for a $25 cost. Contact Adobe Customer service 800 833 6687 and to request a lost media replacement.

Students, educators and schools save up to 85% off retail pricing on popular software and computer accessories. Thousands of products available.

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