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Frequently Asked Questions General Pre-Sales Who is qualified to buy software through your Web site? Is this software a legal, licensed copy? What is the difference between the products offered on this Web site and the commercial versions of these products? How and when do I send in my academic verification? How will I know my academic document was accepted? How will I know the status of my order? How many times can I install my software? What does a software subscription mean? Are manuals included with the software? Why do I need to sign a special agreement form for some products? Can I still use the software that I have purchased after I am no longer a student?   Store Policies What are your hours of operation? What are your policies with regards to returns? Do I need to send my academic verification every time I place an order? Do you have a Low Price Guarantee?   Product Specific How do I get my Adobe free upgrade products that I qualified for? How many computers can I install my Adobe software on? What are the academic requirements to purchase Adobe software? What if I lost/broke my Adobe software cd and I need to reinstall the software? What if I purchased the Adobe product in the wrong platform or I purchased a new computer in a different platform after my software was purchased? Who do I contact for Adobe installation tech support? Who do I contact for Avid Technical Support? How do I contact Microsoft for Technical Support?   What are the academic requirements to purchase Adobe software? Visit the Adobe website to see all academic qualifications www.adobe.com/education/purchasing/qualify.html