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Frequently Asked Questions

General Pre-Sales


	Who is qualified to buy software through your Web site? Is this software a legal, licensed copy? What is the difference between the products offered on this Web site and the commercial versions of these products? How and when do I send in my academic verification? How will I know my academic document was accepted? How will I know the status of my order? How many times can I install my software? What does a software subscription mean? Are manuals included with the software? Why do I need to sign a special agreement form for some products? Can I still use the software that I have purchased after I am no longer a student?

Store Policies


	What are your hours of operation? What are your policies with regards to returns? Do I need to send my academic verification every time I place an order? Do you have a Low Price Guarantee?

Product Specific


	How do I get my Adobe free upgrade products that I qualified for? How many computers can I install my Adobe software on? What are the academic requirements to purchase Adobe software? What if I lost/broke my Adobe software cd and I need to reinstall the software? What if I purchased the Adobe product in the wrong platform or I purchased a new computer in a different platform after my software was purchased? Who do I contact for Adobe installation tech support? Who do I contact for Avid Technical Support? How do I contact Microsoft for Technical Support?

How do I get my Adobe free upgrade products that I qualified for?

All free upgrade products are supplied direct from Adobe and must be personally requested by the customer to Adobe within their free upgrade qualification timelines by calling 800 833 6687.

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